Mobile Manners

Mobile Manners

  1. Mobile Phone Commandments

    When answering the phone state the company’s name before your own many people miss the 1st few words that are said and people do like to know to whom they are speaking

  2. Speak clearly enough so that you are heard but not loud enough so that people down the street can hear you as well
  3. Private calls should be saved for during your breaks
  4. Ring tones should not disturb the people around you and should be in keeping with the brand of the company that you represent, especially if your phone rings during business hours,
  5. When you’re in meeting your attention should be on the people with whom you are meeting. It is quite okay your phone to be switched off or turn to silent and left in your handbag or pocket during the meeting.
  6. In the event that you are expecting a serious or important call that cannot be avoided inform the person with whom you are meeting so that they do not feel that they are being trivialised when you answer your phone
  7. If you insist on pacing when you’re on the phone please do so in an area we do not disturb anyone else.

Keep it discreet.   

You may like loud music, science fiction movies or animal noises but no one else needs to be distracted by said noises coming from your phone.  Keep the ring tone discreet enough so it won’t take your colleagues mind from their job.

There is no need to yell

In a public place don’t speak so loud that everyone in the next room can hear your conversation.  If the line is faint go to where you can speak louder without disturbing everyone.

Keep it handy

If you are going to carry your phone with you in public places keep it in an accessible place to answer it.  So many women have them in the bottom of their handbag and never find it until it is too late to retrieve the call.

It is not a piece of cutlery

Therefore it should not sit on the table.  Unless again there is an extenuating circumstance and waiting for a date to call is not one, there is no need to leave your phone visible on a table.

How to handle the extenuating circumstance

If you have to leave the phone on always advise the people you are meeting with that there is a call you are waiting on and that you must take it.  Ensure when the call comes through that you walk away to take the call and then turn your phone off when you are finished.

Keep your focus on the meeting

Whilst you think you may be able to focus on the meeting and on messages on your phone, It is never done discreetly. This habit is rude and very unprofessional.  No matter what sort of position you have you should never treat any meeting or any person with such lack of professional courtesy.

Know when to turn it off

Leaving your phone on during a meeting is telling the person you are dealing with that there is something more important than them out there.  Show respect for the person you are meeting with by turning your phone off.

The silent advisor

There are occasions when you may be waiting for an important call and have to advise those in the group that you will be leaving your phone on.  In this instance, it would be wise to put your phone on silent and vibrate.  You can still take your call without disrupting the group.  Remember walk away to take you call or all your good work will be for nothing.


Be mindful or when and where you are taking selfies, especially during work hours. If you are representing your company you want to do so respectfully.

Did you know

• The word ‘selfie’ was added to the Oxford English Dictionary in 2013

Mobile Facts

  • The first commercial mobile phone in 1984 cost US$3,995 Roughly $9,000 today allowing for inflation
  • Twitter did not start the 140 character limit. It was Friedhelm Hillebrand from Germany who was working for GSM and decided that 160 letters was ideal for the early phones messaging capacity. Today we can have much more but Twitter took it up again allowing 140 for the message and 20 for the twitter username
  • What is the most expensive phone currently? It is an iPhone 4 made of rose gold with 53 diamonds and a single 7.4 carat pink diamond on the home button. It retails for a mere £5 million, which currently translates to $8,184,968.42 NB( I wrote this original article back in 2014. This is still the most expensive phone today!)
  • Look up – those new trees in your street may be mobile cell towers in disguise.
  • Finally, with new technology comes new problems and they have been diagnosed s
    • Telephonobia is the fear of making or receiving phone calls.
    • Nomophobia (no-mobile-phone phobia) is the fear of being out of contact either by your phone being lost, out of juice or out of signal range.
    • “Ringxiety” or “fauxcellarm” is described as a “psycho-acoustic phenomenon” when you hear (or feel) your mobile ringing when it’s not.
    • Frigensophobia is the fear that using your mobile is damaging your brain.

Test your Business Etiquette IQ